Evans Consulting Group, marketing and call center consultants

	EVANS CONSULTING

	• Marketing

	• Planning

	• Implementation

	• About Us

	TELEPHONE DOCTOR® ATLANTA

	• Instructor Led Workshops

	• Open to the Public Workshop

	• Complete DVD Training Library

	• e-Learning Series

	• Discussion Catalyst® Series

	• Business Animations

	• Call Quality Evaluations

	CUSTOMER SERVICE 101

	• Mystery Shopping

	• Benchmarking

	• Customer Satisfaction Audits

	• Remote Monitoring

	• Call/Contact Center

»»	• Cust. Service Certification

	• Call Quality Evaluations

Houndsville Business Animations

FIVE-MODULE CERTIFICATION SERIES FOR CUSTOMER SERVICE SPECIALISTS

MODULE #2

CUSTOMER CARE ETIQUETTE

In this module the participants will learn how to communicate with customers. The representatives will demonstrate the importance of clear, friendly and professional service via all channels of customer contact.

Discussion Points:

How to properly answer incoming calls.
How to transfer calls.
How to put the caller on hold.
How to leave voicemail messages with customers.
How to communicate via email or web chat.
How to properly make outbound - followup calls.
How to take accurate notes for service tickets, case notes, etc.

To learn more about our Customer Service Certification, please call us at (770) 772-7377 or email us. You'll be glad you did!

FREE PREVIEW

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SPECIALIZED
CONSULTING

"Evans Consulting Group specializes in two business disciplines. We are a customer service consulting firm and we also specialize in marketing strategy and planning services. We help companies improve customer relations and improve bottom line performance by designing and implementing call centers that are more responsive and less costly. Evans Consulting Group also can help you design and implement more effective marketing strategies, that will build your market share, and increase long-term profits.

- Evans Consulting Group